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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joanna Stevens

October 24, 2024

5  out of  5
rating by Joanna Stevens
"Chris and Elysse were extremely helpful when it came to moving a claim forward. I was making no progress with a claim for a burst pipe as the claims department was unresponsive. Chris and his team reached out on my behalf and got the approval taken care of as quickly as possible. I am so grateful for their behind the scenes assistance!"
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Erroshun Bavmorda

October 9, 2024

1  out of  5
rating by Erroshun Bavmorda
"Edit - 10/08/24 - Chris was my agent after Wes retired and is no longer my agent because I went elsewhere. Nice try on the wording there Chris This place has taken a dive since Wes retired. I drive less than 2700 miles a year and have no infractions in my life of 44 years and yet my rate starts increasing. I received no response to my inquiries as to why my rate increased. A few months go by and my rates go up again and then they text saying I may be eligible for some discounts. I respond asking for more information on the potential discounts and again I get zero response. Simply no responses whatsoever from them but they keep wanting money from me. This office clearly failed me. Will they fail you too?"
We responded:
"Edit: Hello Erroshun, When Wes retired, approximately 1/3rd of his customers were transferred to my office. Of those, only a few left. I know everyone in both of these groups, and unless you're using an alias, you were not part of either. I do not know who you were assigned to nor transferred to, but either way I wish you the best. -Chris   Hello Erroshun, I'm sorry you're not receiving answers to your inquiries. Unfortunately I'm not your agent and we'll be happy to get you the contact information for you. Please email me at Chris@mccoysf.com and I'll be happy to help you. -Chris "
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Natalie Cifuentes

October 8, 2024

1  out of  5
rating by Natalie Cifuentes
"Elise was the most impatient rep to speak to. My coverage was canceled two weeks after it went into effect because of a claim done with another insurance company 3 years ago. Speaking to Elise gave no help or no clear understanding on why. Only answer she repeatedly said was because it exists. I was not frustrated, and was clear that I just wanted help understanding. I don’t understand why a claim made 3 years ago affects the coverage I tried to sign up with them now. Elise you are rude and impatient. I just needed help. Thank you."
We responded:
"Edit: Natalie, thanks for reaching out. I'm glad we were able to clear up the situation and we will continue to improve our communication. -Chris Natalie, thanks for bringing this to my attention. We don't ever want our customers to feel this way. For claims with other companies, you will need to contact that company. Please reach out to me directly - Chris@McCoySF.com "
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Randy Shoemaker

September 26, 2024

5  out of  5
rating by Randy Shoemaker
"Chris is a top-notch guy, and super knowledgeable. He's been at this for a while and I know he takes good care of his customers!"
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Mohammed Altaee

August 19, 2024

5  out of  5
rating by Mohammed Altaee
"I had difficulties getting commercial insurance for my business. I called Chris and explained my situation to him, he was very cooperative, respectful and professional in handling my insurance recruitment process. If there is more than 5 stars, I would give it to him because he is truly a great agent!!"
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Keri Neely

July 16, 2024

1  out of  5
rating by Keri Neely
"My husband has been a customer of State Farm for over 24 years. He had an amazing experience with Wes during his time as he signed up with him at the beginning of his 24 years. We have not had a lot of claims until recently for which we have had some unfortunate situations occur. Therefore, our first experience with Chris was the phone call to tell us they were dropping coverage. During that call, my husband indicated an erroneous claim was opened, Chris did not offer to help, but rather rudely stated we were being dropped and to read the e-mail. I then took over the call and respectfully was seeking information; Chris, who is supposed to be our representative, wanted nothing to do with helping me understand. He continuously and disrespectfully spoke over me and would not talk me through this situation. Although Chris may have inherited Wes' business, he surely did not inherit his compassion, understanding, and eagerness to actually help his clients. Chris - frankly I do not care what you do for the community as we pay premiums to get coverage and information regarding insurance, not support the community. You indicated I could not get premium information - that was wrong. You kept telling me to read an e-mail instead of speaking me through the situation. Do not post on this and act like you went above and beyond for us. YOU DID NOT! my characterization of you is accurate per our interaction. Do better."
We responded:
"There are always two sides to a story, so let me provide the other half: First, this wasn't your husband's and my first contact; I wrote the policy for your engagement ring all those years ago. Second, you took over the call while he was swearing at me and didn't allow me to provide information to help him. I strongly disagree with your characterization of our interaction, but I did send resources over via email after you ended the call. Third, and much more importantly, my office always goes above and beyond what's required. For example: * I call customers to advise them of adverse action prior to receiving notice in the mail. * We call, text, and/or email when bills are late to help customers avoid fees. * We reach out ahead of renewals to advise changes in rate, review coverage & eligible discounts, and answer questions so there aren't surprises. * We check in regularly during claims to make sure customers are being taken care of to their expectations by our claims team. *We provide resources for customers who need to get insurance elsewhere, for whatever reason that may be. *We provide resources when customers have needs for repair/replacement/upgrades that may or may not be related to their insurance. *We provide free consultations to review workplace benefits including all types of insurance and investments. *We provide education related to risks for property, liability, and income so customers understand their exposure and what they choose to insure. Finally, and you almost got this right, I didn't inherit anything. I worked hard, earned the opportunity and was selected by State Farm because of who I am to serve the people in my community. Some of the things I do outside the office include sponsoring events for burn survivors, volunteering on the board of a charity serving the homeless in Glendale, and my team & I go on cancer walks with the widows of my customers who are no longer with us. Again, you're entitled to your feelings, but saying hurtful things about who I am as a person and how I care for customers is entirely inaccurate and inappropriate."
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Jennifer Villalobos

June 25, 2024

5  out of  5
rating by Jennifer Villalobos
"Chris McCoy at State Farm is an exceptional insurance agent who truly cares about his clients. He is incredibly professional and goes above and beyond to provide thorough education, ensuring I have everything I need to feel well protected. Chris and his team are always responsive and supportive. I highly recommend them to anyone looking for top-notch insurance services."
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Robert Lynn

June 25, 2024

5  out of  5
rating by Robert Lynn
"I have been greatly satisfied, with Chris McCoy. The office staff has been excellent. They are all personable and ready to help answering any and all questions. They have even brought down the cost of some of my policies which has been very helpful."
We responded:
"Thank you so much for your kind words, Bob; we're always happy to see you when you come in! I'm thrilled to hear about your positive experience with my team. At Chris McCoy's State Farm, we strive to provide exceptional coverage and top-notch customer service to all our clients. Your satisfaction is our priority, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to meet your insurance needs. Thank you again for your feedback!"
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Gael Kilongo

March 12, 2024

5  out of  5
rating by Gael Kilongo
"I loved working with Felicia from State Farm. My auto quote was fast, easy to understand and very affordable. She really lowered my anxiety of looking for auto insurance. I really recommend five star customer service."
We responded:
"Thank you so much for your wonderful review! I'm thrilled to hear that you had such a positive experience working with Felicia. It's great to know that she was able to provide you with a fast, easy-to-understand, and affordable auto quote, while also alleviating your anxiety about finding insurance. We truly appreciate your recommendation of her five-star customer service. If you have any other questions or need further assistance, we're here to help. Felicia@McCoySF.com or Chris@McCoySF.com "
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Roman baca

March 7, 2024

5  out of  5
rating by Roman baca
"The agent got me an unbelievable quote and worked with me so well!! 10/10"
We responded:
"Thank you for your fantastic review! We're delighted to hear my team was able to secure an unbelievable quote for you and provided excellent assistance throughout the process. We appreciate your 10/10 rating and are thrilled that you had such a positive experience. If there's anything else we can do to assist you, please don't hesitate to reach out."
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Zana Rose

December 1, 2023

5  out of  5
rating by Zana Rose
"Have been a client for quite a few years. Chris McCoy and his associates have always been exceptionally friendly, patient and kind."
We responded:
"Thank you Zana, it's always a pleasure when you call. Enjoy your holidays!"
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vl

October 12, 2023

5  out of  5
rating by vl
"My experience with State Farm is longstanding, but relatively recent with the newer owner and staff whom I quickly learned to appreciate! It was made especially true at the front desk by Elyse Haro who took the reins immediately after my car accident.. Elyse seemed to know exactly how to answer my questions and was always way ahead of me and SO patient and kind on EVERYTHING including my befuddled self as I learned the car was totaled. Her always calm demeanor and thorough knowledge and guidance has been invaluable in creating a continuing commitment to Elyse and State Farm for all my insurance needs, present aand future,. She is, indeed, a HUGE asset and a great teacher too!."
We responded:
"Thank you so much for taking the time to share your experience with Elyse. She has tremendous experience in the automotive industry beyond insurance and is absolutely a "HUGE asset" as you put it. Thanks!!"
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Mischelle Wilson

October 11, 2023

5  out of  5
rating by Mischelle Wilson
"Elyse was amazing! She went above and beyond to get us the best pricing for our insurance needs. Chris McCoy and his team are top notch. I would highly recommend them to any of my family and friends."
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M T

October 11, 2023

1  out of  5
rating by M T
"I had been working with Chris for 7 years, back when he was still with Wes Stahler and even opted in for him to be my agent once Wes retired. Prior to this past 6 months, we haven't had any issues. But once I e-mailed Chris and his employee Elyse about some personal article policies that needed to be updated, that's where things took a downturn. I e-mailed Chris on June 15th to remove an item on my Personal Article Policy since I no longer own it and update it with a new one. I had provided all the necessary paperwork as was required for the new item to be added. Chris said he would take care of it and I received an e-mail from Elyse saying that, "Your policy is current". Which I took that meant that the changes that needed to be made, were made. Fast forward to early October and I am reviewing my policy to see that the item I had requested to be removed is still on my policy and the new item I had requested be put on, is not. So, I e-mail Chris and Elyse to get an update and some clarification as to what is going on. I do not hear back within 24 hours, so I call the office and leave a message. I get a phone call back from Elyse who explains to me what is going on and I explain my confusion and frustration to her about the unexplainable lack of communication that this is the policy is still in underwriting and "waiting for my approval" which was never communicated to me or my wife and made to seem like it was my fault for the hold up. Not to mention the condescending attitude it was given by Elyse as she proceeded to tell me, " I will say it a little slower for you this time." After nothing really gets answered and no actions are taken, I request to have Chris call me to hopefully get this figured out. I get a call from Chris the next morning and he states that, "Maybe we aren't the agents for you. The phone call that took place yesterday cannot happen again." which baffles me that instead of even trying to understand where we are coming from and how the lack of communication is why that conversation the previous day took place. He instead decided what was best was to wash his hands of it and pass the buck onto someone else, removing us as customers from his agency altogether. Being that Elyse was the one handling my policy, I would expect her to update us as things transpired or if approval was required from us that way we can move things along. Also, I would expect that when any agent/employee of an agent says, "Your policy is current.", that it is in fact, current. Based on this 6 month long process and 3 months of no communication when it was clearly warranted, the condescending attitude from Elyse and the "pass the buck" reaction from Chris, I would look elsewhere for an agent."
We responded:
"I wish nothing but for the best for you and J in the future. -Chris"
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John Jacanin

October 3, 2023

5  out of  5
rating by John Jacanin
"Chris McCoy is a true professional. I recently needed his assistance, advice and guidance as my mother is a client of his. She had a situation where she had severe water damage with her home. Chris was our advocate and quickly acted to ensure my mother received support and payment to have her home fixed to our satisfaction. We would recommend Chris and his agency to anyone. Thanks, Chris, for being there for me and my mother."
We responded:
"Thank you for the kind words. My team and I sell a promise and we're here to ensure that promise is kept. Please let us know how we can be of service in the future. -Chris"
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Cristina Melero

September 29, 2023

5  out of  5
rating by Cristina Melero
"The Best and Fast Customer Service!! Chris is the best agent!!"
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Rob Shannon

June 12, 2023

5  out of  5
rating by Rob Shannon
"Insurance is getting pricey. Everywhere!"
We responded:
"Thank you for your loyalty these past 10 plus years. You may not be aware my clients have received their 3rd auto annual rate DECREASE. Right now State Farm is issuing a 2 billion dollar dividend credit on their next bill due to less claims from Covid quarantine and have announced another rate decrease the latter part of 2020. I appreciate your business Mr. Shannon. I am not a toll free number and as your agent you can reach me at home or on my mobile even after hours. Please let me know if there is anything I can do to serve you better. Wes"
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Patrick Kiser

June 1, 2023

5  out of  5
rating by Patrick Kiser
"Chris is a great agent, and his team is absolutely amazing! I would highly recommend Chris and his team to anyone looking for a quality insurance agent!"
We responded:
"Thank you Patrick! Your visits to the office always put a smile on my team's face!"
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Joe Bolanos

March 10, 2023

5  out of  5
rating by Joe Bolanos
"Great place for your insurance products! Elyse is both knowledgeable and friendly. Definitely recommend this place!"
We responded:
"Joe, I'm so happy to hear about your wonderful experience with Elyse. Thanks for trusting us for your insurance needs. -Chris "
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Ellen Wira

February 3, 2023

5  out of  5
rating by Ellen Wira
"Matt Sherro! If I could post 10 stars for you I would. I look forward to working with you on my account in the near future. You truly are a "Good Neighbor". I was also going to say I don't think (no, I KNOW) I have never been this excited about my insurance agent."
We responded:
"Hi Ellen, I'm so happy to hear your experience exceeded your expectations. Excitement and Insurance don't often go together but we're happy to be your Good Neighbor! - Chris"
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Ahmed Mulic

November 11, 2022

1  out of  5
rating by Ahmed Mulic
"My mother was on a call with Matthew Sherro as I was present with her to help with any questions she would have and Matthew did not have a good energy on the phone, he was short with his responses and even messed up the VIN number when trying to insure a new car. Literally the VIN number was not even close to her new car and he did not even verify if he had the correct information. He just went through everything and let her know he would be sending an email out shortly. I understand people make errors but I do question his professionalism and hope he just was having a bad day because this is not what a customer would want to experience from a representative."
We responded:
"Ahmed, I'm very concerned about the experience you and your mother had with my team. This is not in line with my expectations or standards. Please email me at Chris@McCoySF.com when you have a moment. Thank you."
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Sean O'Neil

November 8, 2022

5  out of  5
rating by Sean O'Neil
"I've had my cars and condo with this office for years. But during a review with Chris I found out they can help me with my mortgage and retirement plans, too. I had no idea they did so much!"
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Alan McLean

October 15, 2022

5  out of  5
rating by Alan McLean
"You have never has a more entertaining experience at an insurance agency, here.I stopped in around 4pm to be greeted with snacks and soda. Matt, the firont office guy is hilarious. i didnt see him coming."
We responded:
"Thank you Alan! While we pride ourselves on professionalism when the conversation needs it, we also know how to let our hair down too! I'm glad Matt was able to meet your needs and look forward to seeing you again. -Chris"
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alice cox

October 14, 2022

5  out of  5
rating by alice cox
"Mr Sherro is one of the agents I have ever worked with. He understands how to talk to people, not talking insurance terms."
We responded:
"Thank you Alice - Matt excels in making Medicare Supplements, Guaranteed Issue Life Insurance, and other complicated ideas easy to understand. As an office, we strive to provide clear options for our customers to pick what they need whether it's home & auto or more comprehensive coverage. Thank you again for taking the time to send us this review! -Chris"
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anthony trombetta

September 29, 2022

5  out of  5
rating by anthony trombetta
"Very friendly and informative Chris was able to answer and advise me of the correct direction to go for insurance he also treats you like family keep up the great work chris"